Shipping policy

SHIPPING INFORMATION

  • You may experience shipping delays due to high volume of orders. Actual delivery date may vary depending on origin, destination, Post Office acceptance date and time, and other conditions, with no guarantees.
  • All orders are shipped Monday through Friday excluding holidays. Unfortunately, we cannot process orders on weekends or holidays. Orders placed by 11AM EST will ship within approximately 12-48 hours.
  • Currently, shipping to all U.S. states is through USPS. We DO NOT ship to the U.S. Virgin Islands at this time.
  • Shipments can take up to 7 business days for delivery.
  • We can only ship to one address per order.

SHIPPING RATES

  • Standard shipping, orders under $24.99: $5.95
  • Standard shipping, orders $24.99+: FREE shipping

SHIPPING ADDRESS

Please provide accurate city, state, zip code and apt. # if applicable, and be sure to double check that all fields have correct information. Abbreviations, misspellings, and other typos that result in delivery errors might be shipped back to us. Note: we make every effort to re-ship; if we can’t reach you within 10 business days, we will cancel your order and refund your purchase price to the original form of payment.

BILLING ADDRESS

Please verify that your billing information matches your credit card billing address. Name/street/city/state/zip/apt #, address, must match EXACTLY, with no typos or misspellings. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid abbreviations unless that is how this information appears on your statement. (Contact your financial institution to verify the exact billing address of your credit card account.)

MISSING/LOST PACKAGES, DAMAGED/STOLEN ITEMS

In order to prevent fraudulent claims, we cannot be responsible for packages once they are in the possession of the USPS or any other delivery service. If your package is stolen/lost or damaged by USPS or any other delivery service, we cannot replace the items. All lost packages are the responsibility of USPS. Please contact the nearest USPS to resolve any shipment issues. If you are able to provide a USPS claim number and detailed information, we may be able to further assist in this matter; otherwise, we only have the capacity to track your package.

ORDER INFORMATION

Our pricing is based on the SRP (suggested retail price) of the Manufacturer. We do not sell items at wholesale prices.

Payment Options: We currently accept the following forms of payment:

  • Visa
  • MasterCard
  • American Express
  • Discover
  • Online Store Credit
  • Kiss Colors & Care e-Gift Card
  • PayPal
  • Venmo
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Meta Pay

We do not accept cash or personal checks or gift cards not issued by Kiss Colors & Care

Explanations of ORDER STATUS

Pending: Your order is processing, and payment is being authorized.
Payment Review: A 3rd party payment processor (such as Venmo or PayPal) has not yet released payment to us.
Packing: Picking and preparing your order for shipment is in progress.
Shipped: Once your order has left one of our warehouses.

ORDER CONFIRMATION

Once you successfully place your order, you will receive an email with the details including order number (the same number that appeared on our website after successful submission of an order), product details, prices, any promo codes or coupons, your ship-to and bill-to information, and the shipping method. This order confirmation email is your receipt and can be printed for your records.

ORDER TRACKING

When your order is ready to be shipped, you will receive a shipping confirmation email. Most orders ship within 12-48 hours after the order has been placed. The email will contain shipment details, the tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the email

DISPUTES

Any dispute or claim relating in any way to your use of this website, or to any products or services sold or distributed by us or through this website will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow the terms contained herein as a court would. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

 

APPLICABLE LAW

By using this website, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of New York, without regard to principles of conflict of laws, will govern these terms contained herein and any dispute of any sort that might arise between you and us. We reserve the right to refuse or cancel membership from customers suspected of fraud or other misuse of our website.