Shipping & Returns
- You may experience shipping delays due to high volume of orders and USPS. Actual delivery date may vary depending on origin, destination, Post Office acceptance date and time, and other conditions, with no guarantees.
- All orders are shipped Monday through Friday excluding holidays. Unfortunately, we cannot process orders on weekends or holidays. Orders placed by 11AM EST will ship within approximately 3 Business days.
- Currently, shipping to all U.S. and Canada states/provinces is through the USPS. We DO NOT ship to the U.S. Virgin Islands or international (except Canada) at this time.
- US Shipments can take up to 7 business days for delivery; shipments to Canada can take up to 10-15 business days.
- Canada shipments, please note: Prices are displayed in USD. The shipping cost shown at checkout does not include any import fees, taxes, and brokerage charges, which are the recipient’s responsibility; consider these potential costs before placing an order. Refused packages will be returned to KISS Colors & Care at the customer’s expense. Value of goods will be refunded, but initial shipping and return shipping are non-refundable.
- Sorry, we can only ship to one address per order.
- Standard shipping, US (orders under $15): $5.95
- Standard shipping, US (orders $15+): FREE shipping
- Canada: Up to 11 items: $9.50 USD
- Canada: 12+ items: $15.00 USD
Please provide accurate city, state, zip code and apt. # if applicable, and be sure to double check that all fields have correct information. Abbreviations, misspellings, and other typos that result in delivery errors might be shipped back to us. Note: we make every effort to re-ship; if we can’t reach you within 10 business days, we will cancel your order and refund your purchase price to the original form of payment.
Please verify that your billing information matches your credit card billing address. Name/street/city/state/zip/apt #, address, must match EXACTLY, with no typos or misspellings. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid abbreviations unless that is how this information appears on your statement. (Contact your financial institution to verify the exact billing address of your credit card account.)
MISSING/LOST PACKAGES, DAMAGED/STOLEN ITEMS
In order to prevent fraudulent claims, we cannot be responsible for packages once in the possession of the USPS service. If your package is stolen/lost or damaged by USPS we cannot replace the items. All lost packages are the responsibility of USPS. Please contact the nearest USPS to resolve any shipment issues. If you are able to provide a USPS claim number and detailed information, we may be able to further assist in this matter; otherwise, we only have the capacity to track your package.
Our pricing is based on the SRP (suggested retail price) of the Manufacturer. We do not sell items at wholesale prices.
Payment Options: We currently accept the following forms of payment:
- American Express ™
- Online Store Credit
- KISS Colors & Care e-Gift Card
- Shop Pay
- Apple Pay
- Google Pay
- Meta Pay
We do not accept cash or personal checks or gift cards not issued by KISS Colors & Care.
Explanations of ORDER STATUS
Pending: Your order is processing, and payment is being authorized.
Payment Review: A 3rd party payment processor (such as Venmo or PayPal) has not yet released payment to us.
Packing: Picking and preparing your order for shipment is in progress.
Shipped: Once your order has left one of our warehouses.
Once you successfully place your order, you will receive an email with the details including order number (the same number that appeared on our website after successful submission of an order), product details, prices, any promo codes or coupons, your ship-to and bill-to information, and the shipping method. This order confirmation email is your receipt and can be printed for your records.
When your order is ready to be shipped, you will receive a shipping confirmation email. Most orders ship within 1-2 business days after the order has been placed. The email will contain shipment details, the tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the email.
CHANGES & CANCELLATIONS
To cancel your order, please email customer service for KISS Colors & Care at firstname.lastname@example.org. We can’t process orders cancelled on Saturdays, Sundays, or holidays, but we will notify you on the following business day. Once the order has shipped, we are not able to cancel or accept changes to orders. Please email to cancel and/or reorder your item(s). Unfortunately, once an order is confirmed no changes (email address, mailing address, or order quantities and details) can be made.
RETURNS & EXCHANGES
Returns are accepted within 30 days from the ship date. Please note returns for refund are permitted only if item(s) received is (are) damaged, defective, or incorrect; item(s) MUST be unused and unaltered with packaging intact. Fraud Prevention does not allow refunds to be issued until we receive the damaged, defective, or incorrect items. If you are not completely satisfied with a purchase from KISS Colors & Care for any reason, please return it to us in its original condition. Once the item is received at our warehouse in its original condition, your refund will be issued. Return shipping and handling fees are customer responsibility. We regret that we are unable to refund your original shipping fee unless the return is the result of a defective product.
Regarding product descriptions: We attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of any of our services is accurate, complete, reliable, or error-free. Color appearance on a monitor or mobile display can look altered under various illumination conditions. If a product we offer is not accurate as described, your sole remedy is to return it in unused condition.
- When you return your purchase to us by mail within 30 days of purchase date, you will receive a full refund to your credit card for the price of the item(s) once we receive the return.
- Any item that is returned more than 30 days after purchase date will not be accepted.
- Any opened or used product cannot be exchanged or refunded.
Here's how to easily return your item(s):
Securely pack your merchandise and invoice in a box or envelope of your choice. You may use the original package or pack your return in a well-padded envelope or box to prevent damage in transit.
MAIL RETURNS TO:
AST Systems, LLC
Attn: KISS Colors & Care
25 Harbor Park Drive
Port Washington, NY 11050
ELECTRONICS & HAIR TOOLS WARRANTY POLICY
Proof of purchase in the form of a bill of sales or receipted invoice which is evidence that the unit is within the warranty period must be presented to obtain warranty service. If found defective within the warranty period, please send back the item properly packaged to the above address.
IMPORTANT: Your return must be accompanied by:
(a) Proof of Purchase: your bill of sale indicating the place and date of purchase (this can be a bank statement if you cannot provide a receipt)
(b) Service Tag must include the following information: your full name, address, model # of the item, date of purchase, nature of the problem with the item. This can be handwritten if you do not have the paperwork
Damaged / Defective / Wrong Product
If you receive a damaged, defective, or wrong item in your order please contact KISS Colors & Care customer service at email@example.com and we will help you replace the item. Once a damaged or defective item has been checked in at our warehouse, we will quickly send out your replacement item.
Please allow 2-3 weeks from receipt of return to our warehouse for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY OUR SERVICES AND ALL INFORMATION, CONTENT, MATERIALS AND PRODUCTS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE ARE PROVIDED BY US ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT OUR SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY OF OUR SERVICES, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Any dispute or claim relating in any way to your use of this website, or to any products or services sold or distributed by us or through this website will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages) and must follow the terms contained herein as a court would. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
By using this website, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of New York, without regard to principles of conflict of laws, will govern these terms contained herein and any dispute of any sort that might arise between you and us. We reserve the right to refuse or cancel membership from customers suspected of fraud or other misuse of our website.